If your return is approved, we will initiate one of the following: We will immediately notify you on the status of your refund after inspecting the item. Once we receive your item, we will inspect it and notify you that we have received your returned item. Note: the manufacturer will assist us in making a determination of the reason for fault / damage. This period commences from time of receipt to the period indicated by the manufacturer. You must advise us of the fault / damage within the manufacturers warranty period. To be eligible for a manufacturers Trade Tool Warranty return: If returning faulty and/or damaged goods under the manufacturers Trade Tool Warranty, your item must be faulty or damaged with images provided to us and not suitable for it’s designed purpose. The fault / damage must not have been caused by misuse or negligence.You must send photo’s of the fault / damage.You must advise us of the fault / damage within 90 days of receiving the goods.To be eligible for a standard non-supplier Warranty return: If returning faulty and/or damaged goods under our standard non-supplier Warranty your item must be faulty or damaged with images provided to us and not suitable for it’s designed purpose. However manufacturers have various Trade Tool Warranty’s which we will honor*. An email confirming the purchase and/or invoice number will be sufficient. Your item needs to have the receipt or proof of purchase.Your item must be in the original packaging.Your item must be unused and in the same condition that you received it.You have 30 calendar days to return an item from the date you received it for any reason. If you are not entirely satisfied with your purchase, we're here to help. Thanks for shopping with us at Trade Direct Wholesale Online.
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